Terms and Conditions

The provider of Relate is FDM Software GmbH, Adelheid-Popp-Gasse 8/2/57, 1220 Vienna, Austria, FN 678054 p, Commercial Court of Vienna (Handelsgericht Wien), VAT ID: ATU83270238, email: office@fdm-software.at (“we”).

These terms apply to the use of the Relate app for iOS and Android, including the associated services. Relate is intended for consumers for personal use.

For purchases via Apple's App Store or Google Play, the terms of the respective store also apply.

Relate helps you record knowledge about the people in your life: contacts, facts, appointments, and reminders. From notes and voice notes, an AI creates suggestions that you review and confirm. In addition, Relate offers a chat about your contacts, message drafts, notifications, and, if you wish, a bot for WhatsApp or Telegram.

The AI features work with models from external providers. Their results may be incomplete or incorrect. Review suggestions and drafts before you rely on them or pass them on. Relate never sends messages to your contacts by itself; you always do that.

We continuously develop Relate and may change, add, or discontinue features insofar as this is reasonable for you. The core of the service will be preserved.

To use Relate, you need a Google or Apple account to sign in. You must be at least 14 years old.

The contract is concluded as soon as your account is activated. As long as we activate new accounts individually, there is no entitlement to activation.

An account is intended for one person. Keep your access confidential and let us know if you suspect misuse.

New accounts start with a free trial of 14 days. The trial ends automatically and does not automatically convert into a paid subscription. If you join through a personal invite and accept it, your trial lasts 30 days. If you delete your account and create a new one, the trial does not start over.

After that, you need a paid plan to use the AI features. The data you have recorded up to that point is retained even without a plan and can be viewed and exported.

Every plan includes an AI quota: during the trial, a one-time quota for the entire trial period; in the paid plans, a quota per calendar month. You can see the status of your quota in the settings. Once it is used up, new notes wait in the inbox until it renews or you change your plan. Unused quota expires at the end of the month.

Invite friends. You can invite others to Relate with your personal link. If an invited person subscribes to Pro, you get the same time for free: one month for a monthly subscription, one year for a yearly subscription. This applies to new accounts that accept the invite within the first 14 days after signing up and before their first purchase. The free time is credited 14 days after the first payment, provided it has not been refunded. Purchases through Family Sharing do not count. You can have at most 24 months of free time outstanding at once; further free time is credited as soon as there is room again.

If you are currently paying through an App Store subscription, you redeem the free time in the app as an offer from Apple. It starts with your next billing, after which your subscription continues at the regular price. Without an active subscription, we unlock Pro for the free time, following your trial or your cancelled subscription. Free time cannot be paid out or transferred and expires if you delete your account.

If a purchase is refunded or someone misuses the program, for example with their own secondary accounts, we may remove the resulting free time and block participation. We may change or end the program; free time already credited remains.

The following prices currently apply, including VAT. The price shown to you by the store before purchase is decisive:

• Pro: €39.99 per year
• Pro: €4.99 per month

Purchase and payment are processed via Apple's App Store or Google Play using the payment method stored there.

A subscription is chargeable from the time of purchase. There is no additional free period in the store; the free trial (section 4) is there for trying Relate out.

Depending on your choice, a subscription runs for one month or one year and renews for the same period unless you cancel it at least 24 hours before it expires. You can cancel at any time in your store's subscription settings. Access remains in place until the end of the paid period.

Deleting the app or your account does not end an active subscription. Please also cancel it in the store.

We will announce price changes in good time. They apply no earlier than the next renewal, and you can cancel beforehand.

As a consumer, you have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.

Purchases in the store. You purchase Relate Pro via Apple's App Store or Google Play. In this case, the seller is Apple or Google, respectively; the respective store handles withdrawal and refunds in accordance with its terms:

• App Store: via reportaproblem.apple.com, signed in with your Apple ID
• Google Play: in your order history at play.google.com/store/account/orderhistory

You can also contact us about this (office@fdm-software.at); we will help you submit the withdrawal to the store. You do not need to give a reason for withdrawing from a subscription. A withdrawal ends the subscription; the data you have recorded in Relate is retained.

Contracts directly with us. If a paid contract is concluded directly with us, the following withdrawal instructions also apply:

To exercise your right of withdrawal, you must inform us (FDM Software GmbH, Adelheid-Popp-Gasse 8/2/57, 1220 Vienna, Austria, email: office@fdm-software.at, phone: +43 1 928 44 421) of your decision to withdraw from this contract by means of a clear statement, for example by email or letter. You may use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and in any event no later than 14 days from the day on which we received notice of your withdrawal. We will carry out this reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal, in comparison with the full scope of the services provided for in the contract.

Model withdrawal form (if you wish to withdraw from the contract, please complete this form and send it back):

• To: FDM Software GmbH, Adelheid-Popp-Gasse 8/2/57, 1220 Vienna, Austria, email: office@fdm-software.at
• I/We (*) hereby give notice that I/we (*) withdraw from the contract concluded by me/us (*) for the provision of the following service (*):
• Ordered on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is submitted on paper):
• Date:
• (*) Delete as appropriate.

You use Relate only for personal purposes and in accordance with the law. In particular:

• You record about other people only what you are permitted to record, and you do not use Relate to monitor, harass, or expose anyone.
• You do not use Relate for advertising, customer management, or other business purposes unless we have expressly permitted this.
• You do not access Relate by automated means, do not circumvent quotas or protective measures, and do not interfere with its operation.
• You do not upload unlawful content.

Your content belongs to you. You grant us only the rights we need to operate Relate for you: to store your content, back it up, display it to you, and transmit it to our service providers for the features you use.

You can fully export your data at any time in the settings. How we handle personal data is described in the Privacy Policy.

For the term of the contract, we grant you the simple (non-exclusive), non-transferable right to use Relate on your devices for personal purposes. All other rights to the app, the brand, and the content of Relate remain with us.

We strive to ensure continuous operation but cannot guarantee uninterrupted availability. Maintenance work, disruptions at service providers such as AI providers, stores, or messaging services, and events beyond our control may temporarily restrict the service.

If necessary, additionally back up important information using the export.

The statutory warranty rights (Gewährleistung) apply.

We are liable without limitation for intent and gross negligence, for personal injury, and under the Austrian Product Liability Act (Produkthaftungsgesetz). In cases of slight negligence, we are liable only for breaches of essential contractual obligations and only for the typical, foreseeable damage.

You are responsible for decisions you make on the basis of AI results and for content that you record or send yourself.

You can delete your account at any time in the settings. Your data will then be deleted as described in the Privacy Policy. This does not give rise to any claim to a refund for periods already paid for, unless otherwise provided by law.

We may suspend your account or terminate the contract for good cause (aus wichtigem Grund), in particular in the event of serious or repeated violations of these terms. In addition, we may terminate the contract for free use with 30 days' notice. You will be given the opportunity to export your data beforehand, unless there is good cause to the contrary.

We may change these terms if there is an objective reason for doing so, such as new features, changes in the law, or changes in costs. We will inform you of changes at least 30 days in advance in the app or by email. If you do not agree, you may terminate the contract before the changes take effect. Changes that materially alter the balance between service and price apply only with your express consent.

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If your habitual residence is in another EU member state, the mandatory consumer protection provisions of that state remain applicable. The statutory places of jurisdiction apply to legal actions.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration body (Verbraucherschlichtungsstelle). If you have questions or complaints, you can reach us at office@fdm-software.at.

Should any provision of these terms be invalid, the remaining provisions shall remain valid.

We will answer questions about these terms at office@fdm-software.at.